Returns & Exchange Policy

Returns Policy

Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please also note that 80% of our product range is hand made and creative, therefore products might have a color or visible difference when purchased. No refund on slight color or design differences will be allowed.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

• Gift cards
• Downloadable software products
• Some health and personal care items

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer nor to The Hart Mark Building Warehouse prior to us receiving all your information required to lodge the return.

Partial Refunds

There are certain situations where only partial refunds are granted (if applicable):

• Book with obvious signs of use
• CD, DVD, software, video game, cassette tape, or vinyl record that has been opened
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error
• Any item that is returned more than 7 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds: If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund yet, please contact us at bookings@hartmark.co.za.

Sale Items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at bookings@hartmark.co.za and send your item to: R511, Main Road, Rietfontein, Hartbeespoort, North West, 0216, South Africa (The Hartmark Building Warehouse).

Shipping

To return your product, you should mail your product to: R511, Main Road, Rietfontein, Hartbeespoort, North West, 0216, South Africa (The Hartmark Building Warehouse).

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over R150, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.